Community survey report
Download (PDF 1.58 MB)Summary of report content
Healthwatch Isles of Scilly receives a small but steady number of direct comments, observations and queries about health and care services and they run short issue-based straw polls from time to time. Now and then, they like to ask everybody about everything. A universal survey is manageable for our population size and the response provides context to the day to day comments we receive.
Healthwatch Isles of Scilly sent a copy of their survey to every household on the islands in April 2015. The survey was laid out in service sections and they asked people to rate a service which they or a member of their household had used in the last two years, and add a comment. Healthwatch Isles of Scilly sent out 953 surveys, and 255 were returned, giving us a response rate of 26.75%.
The finding informed local primary care services received the highest number of ratings and comments, however, Local Authority Children’s Services, for instance, received very few comments and yet we know these services are well used. Looking at the demographic information, females aged over 41 and living on St Marys contributed the highest number of returns.
The majority of services were rated as good or better, with additional comments providing more detail about what works well, and what could be improved.