Community Services patient experience report, Knowsley

Healthwatch Knowsley have a wide range of patient experience data collection and intelligence gathering interventions including community based Focus groups, Roadshows, Social Media and Information Stands. For this piece of work, a Patient Feedback Form was utilised in combination with a hospital focused Survey.

At the outset of the Report, Healthwatch Knowsley provide a contextual summary of the role and function of Local Healthwatch as a community voice and influence underpinned by a common mission, vision and values. This is part of statutory requirements working in partnership with Healthwatch England, local CCGs, the CQC and various strands of NHS England Quality Improvement.

In regards to the Hospital Survey areas for feedback, this included waiting times, adequacy and effectiveness of information exchange with the patient, dignity and cleanliness. The responses received were overall very positive with a majority rating of 73% Good and Excellent. In relation to Community Health Services, feedback was indicative of patients expressing overall satisfaction and with a high rating of the Walk-in Centre. Community Health Development as a preventative initiative was also commended by patients with testimonials to illustrate this.

Healthwatch Knowsley did however, find some concerns with access to Podiatry and service delivery. This is now being addressed by the NHS Trust.