Community insights on GP practices rated inadequate by CQC

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Summary of report content

Healthwatch Waltham Forest report on the feedback that they have received in 2022/23 about three practices that have been rated inadequate by CQC.

Feedback from patients is negative, but not dissimilar from how people feel about GPs in Waltham Forest as a whole.

For all three practices, the process of booking appointments and long waiting times for appointments were the issues patients complained the most about.

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General details

Local Healthwatch
Healthwatch Waltham Forest
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
178
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