Community equipment in Medway

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Summary of report content

In May 2019, Healthwatch Medway proactively sought feedback from people who are using community equipment across Medway. They spoke to 12 people.

Some people found the process to get the equipment was easy. However others said it took over a year for the right equipment to arrive.

The report contains 7 recommendations to improve access to the right equipment.

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General details

Local Healthwatch
Healthwatch Medway
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Written information, guidance and publicity
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Equipment services (including wheelchairs, incontinence, home adaptations)

Details of people who shared their views

Number of people who shared their views
12
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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