Community engagement and intelligence - aapna services
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Healthwatch Middlesbrough and Healthwatch Redcar and Cleveland visited Aapna Services, Eastbourne Road, Middlesbrough on Monday 26 February 2018 to speak to a ladies group who currently meet three times a week. The organisation works closely with people from ethnic minority backgrounds. It provides for and supports local black, asain and minority ethnic (BAME) network groups that encourages and enables people to participate more effectively with the wider community.
Healthwatch Middlesbrough and Healthwatch Redcar and Cleveland wanted to look at referrals into the STAR Scheme (local GP Extended hours centres) and to use the visit as an opportunity to assess people’s awareness and experiences of the service. There was approximately 30 ladies attending on the day.
The feedback received from the group included:
• A lack of provision of information in accessible format for BAME communities.
• A lack of translation resources and a lack of awareness of what services offer were barriers to accessing services.
• The community had little knowledge of cancer awareness and other topics that would be beneficial in preventing long term conditions. They expressed an interest in receiving awareness sessions around these topics.
Healthwatch Middlesbrough and Healthwatch Redcar reported recommendations or formal response made in this report.