Colliers Wood Dialysis Unit provided by Fresenius Medical Care Renal Services - Response to Healthwatch Wandsworth report
Download (PDF 191.75 KB)Summary of report content
This report is a summary of the recommendations made by Healthwatch Wandsworth to Fresenius Medical Care Renal Services Ltd after their enter and view visit to Colliers Wood Dialysis Unit on 31st March 2017. Following major changes within St George's Trust, which had a negative impact on the delivery of its renal services, it was decided that community based satellite units would be needed to deal with the overflow of dialysis patients from St George’s Colliers Wood is one of those additional units.
A total of 25 patients, most of whom were between 60-79 years of age and had been attending Colliers Wood for between 4 - 6 years. Although they reported initial problems during the transition from St George's to Colliers Wood, things seemed to have largely settled down by the time of the visit.
Most patients expressed high levels of satisfaction with their care and treatment, and medical and nursing staff were praised for being respectful, helpful, and kind. Patients particularly valued the opportunities for socialising with each other at the Unit.
The response lists the 10 recommendations made by HW and the service providers response of either implied action or clarification of how the system works.