Client experience of Croydon's Personal Independence Coordinator Programme
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Healthwatch Croydon was asked to evaluate the Personal Independence Co-ordinator service delivered by AgeUK Croydon. They interviewed 64 people.
Physical and mental health issues and managing finance were key issues for clients. Signposting, support, and advice were two of the top areas where people needed help. Issues such as improving homes with facilities to make it easier for clients wanted to live were important, as well as financial issues.
Once clients had finished the programme, most found that financial issues had improved, and they had support over the physical health issues. Clients also had reduced loneliness and increased confidence as well as reduce stress. However, nearly one in six (15.3%) said they had no improvement.
78% of those asked had felt some significant long-term impact of PICS some months after the programme finished.
55% said they could not suggest improvements. Of those who could those most wanted extra support (19%) or contact (12%). 42% said their confidence had increased; 20% said they had seen no change.
The report contains 3 recommendations and a response from the provider