City Walk-in Centre Listening Event Report

This report by Healthwatch Liverpool highlights details patient feedback on services at the City Walk-in Centre collected in June 2024.  They completed the survey with 17 patients, as well as some staff members. The questionnaire asked about waiting times, the triage process, and staff communication.

Key findings:

• Long waiting times caused frustration, especially during busy periods.
• Unclear communication left patients uninformed about wait times and processes.
• The triage process was seen as slow, creating delays in accessing care.

Recommendations:

• Improve communication to keep patients updated.
• Streamline triage for faster service.
• Increase staff during peak times to reduce delays.