Children's A&E Listening Event

Healthwatch Halton and Healthwatch Knowsley undertook a listening event at Whiston Hospital's Children's A&E Department on 20 October 2025.  They spoke to 28 people.

Feedback collected painted a broadly positive picture of care and staff attitude but also highlighted recurring practical issues around waiting-time information, parking and signage.

Nearly half had sought help elsewhere first but couldn't get an appointment quickly enough. Families most often attended with breathing difficulties, fevers, minor injuries or suspected infections. Several had been advised to return for follow-up checks or monitoring after previous visits. A small number attended because they were unsure where else to go for urgent care for children.