Children’s Accident and Emergency Department – Leeds General Infirmary

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Summary of report content

As part of our outreach into the community we have spoken with several parent carers groups. Several of the groups raised concerns about the Children’s accident and emergency department at Leeds General Infirmary.

The aim of this visit was to observe and discuss the following potential issues and concerns: Waiting Area – size and seating arrangements. Staff attitude. Process – Assessments and repeating information. General including - Lack of cots - General care needs (breast-feeding etc).

From this visit Healthwatch Leeds had no major concerns and were generally happy with what they observed and with what parents/patients and staff told them. Healthwatch Leeds have recommended that the CQC visit the Department during one of the busy periods to see how the Department copes with a high influx of patients and parents/carers.

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General details

Local Healthwatch
Healthwatch Leeds
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Written information, guidance and publicity
Caring, kindness, respect and dignity
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
Name of service provider
Leeds Teaching Hospitals NHS Trust

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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