Children, young people and mental health insight report

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Summary of report content

This report shares the insights from Healthwatch Northumberland’s on-going work to

understand the different mental health services available for young people and the

barriers they may face in using them. 

Healthwatch Northumberland met with organisations providing specialist mental health and generalist services in the statutory, voluntary and community sectors to get an overview of the current availability and nature of ‘universal’ service information. To further understand what information and universal support with mental health and emotional wellbeing was available to children young people and their families in Northumberland, they researched and reviewed the content of GP surgery websites. They were also invited to join the Children and Young People’s Strategic Partnership

Group and the Children and Young People’s Participation Group. As a consequence, they assisted Northumberland Adolescent Service and the Health Improvement

Specialist for Northumbria Healthcare in the planning and facilitation of a day long

event for young people known to these agencies.

Healthwatch Northumberland are aware that this work focuses on only one part of young people’s journeys –the very first ‘in door’ to mental health services. They would hope the next stage in this research will give some insight into the experiences young people and their families have.

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General details

Local Healthwatch
Healthwatch Northumberland
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Triage and admissions
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Public consultation and engagement
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)

Details of people who shared their views

Number of people who shared their views
11
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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