Children and Young People's Mental Health Services in the borough of Darlington

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Summary of report content

Healthwatch Darlington identified areas of priority and improvement based on local service user feedback and this has influenced our action plan for 2018/19.

One area of services identified was mental health services and the voices of young people, parents and carers were brought to the attention of Healthwatch Darlington.

The report incorporates the findings and recommendations from historical work in 2015 and the findings in 2018 and the new recommendations, demonstrating impact between progress from 2015 to 2018 and where there are still actions outstanding. For example, more information should be provided in schools including primary schools and secondary to help support mental health; such as leaflets about mental health and services available. We reiterate our recommendation from 2015.

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General details

Local Healthwatch
Healthwatch Darlington
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Triage and admissions
Booking appointments
Communication with patients; treatment explanation; verbal advice
Complaints
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Diagnosis
Public consultation and engagement
Food, nutrition and catering
Building, Decor and Facilities, including health and safety
Health inequality
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not known
Primary research method used
Consultation
Deliberative event
Engagement event

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Hospital-based psychiatric care
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Eating Disorder Clinics and Services
Services for people with a learning disability
Mental health crisis service
Other
Children's social care services

Details of people who shared their views

Number of people who shared their views
172
Age group
Not known
Gender
All
Ethnicity
All
Types of disabilities
Learning disability or difficulties
Mental health condition
Types of long term conditions
Learning disability
Does this report feature carers?
Yes
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