Carole Brown Health Centre Feedback

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Summary of report content

In May 2026 Healthwatch Norfolk visited Carole Brown Health Centre to speak with patients about their experience with health and social care services.  They spoke to 24 people.

The report covers:

  • The services provided by the practice
  • The building and facilities, including car parking
  • Patient experience of the surgery

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
24
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