Carer's Survey - accessibility and support

Healthwatch Wirral undertook a survey exploring Carers’ experiences launched to coincide with Carers Rights Day on Thursday, November 20th, 2025, which had the theme "Know your rights, use your rights.’’ The aim of the day was to inform unpaid Carers about their entitlements such as flexible working, Carer's assessments, financial support, and rights during hospital discharges, encouraging them to access available help and feel empowered.  162 people responded.

Results indicate that Carers face significant challenges accessing health and social care services. Ensuring that these individuals are identified in a timely and consistent manner as a system will decrease health inequalities widening further. 

The survey demonstrates a clear need for: 

• More Carer-inclusive primary care services
• Ensuring a range of contact methods and channels of communication with Carers
• Improved access to online services for Carers using digital channels to manage the health of the person they care for
• Easier access to Carer’s assessments
• The development and dissemination of credible information and training for Carers in relation to health and their rights