Carers and the impact of COVID-19

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Summary of report content

Healthwatch Sunderland undertook a survey on the impact of Covid-19 on carers, which was one of their priority areas it decided to focus its efforts on in 2021/22.  They received 74 responses in March and April 2022.

Overall, most carers felt the support they had during COVID-19 from services had not changed despite demand on services during the pandemic. Over half of respondents rating services as very good.

Overall, most carers were happy with GP access they received during COVID-19.

Carers feel they are still unsure of the services available to support them and can find social care support difficult to navigate. Some carers were unaware that they were entitled to a carer’s assessment, which would help them to navigate support that is available.

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General details

Local Healthwatch
Healthwatch Sunderland
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Community Mental Health Team (CMHT) and specialist MH services
Adult social care, including care packages and social workers
Day care centre (social care)

Details of people who shared their views

Number of people who shared their views
74
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
Yes
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