Carer experience of hospital discharge

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Summary of report content

Healthwatch Wandsworth was asked by NHS England to research the experiences of carers supporting people who are discharged since May 2021. They undertook 10 interviews with carers between 8th December and 22nd February 2022.

They found that:

  • There needs to be a better way of identifying carers
  • Co-ordinated and improved communication from the hospital to the carer was important
  • Consistent information was needed about the care package and medication
  • Carers weren’t always provided with the support they needed to care for the person coming out of hospital
  • The importance of support from the GP
  • Consideration of carer transport and hospital pharmacy delays

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General details

Local Healthwatch
Healthwatch Wandsworth
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Communication with patients; treatment explanation; verbal advice
Discharge
Food, nutrition and catering
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Focus group
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Discharge lounge/ discharge team/ discharge to assess
Inpatient care/General inpatients

Details of people who shared their views

Number of people who shared their views
32
Age group
18 to 24 years
25 to 49 years
65 to 79 years
80+ years
Gender
Women
Men
Sexual orientation
Heterosexual / Straight
Pregnancy/maternity
N/A
Does this report feature carers?
Yes
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