Care pathway to child and adolescent mental health services

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Summary of report content

This is a report by Healthwatch in Greater Manchester, a group of ten Healthwatch. The project looks at pathways to child and adolescent mental health services (CAMHS).

Surveys, focus groups and recorded testimonies were gathered resulting in 1200 responses in total. The views of parents and carers as well as professionals are included in the report.

There are key findings in this report

  • Barriers related to waiting times , who to contact, complexity of the system and communication between professionals.
  • Difficulty in finding out what support is available and how to access this.
  • Parents are key to getting support, acting as a 'driving force'.
  • There is a significant impact on families due to the process of engaging CAMHS.
  • There was a high proportion of people that considered or have used private services - 80%.

There are recommendations in this report

  • Improved awareness of what is available and how to access.
  • Clearer information on what the CAMHS pathway is and expectations.
  • Equal access to pathways needs to be improved.
  • A GM single point of entry.
  • Better communication during the waiting period.
  • Listening to parents and carers and considering them partners.

The providers have responded to the report.

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General details

Local Healthwatch
Healthwatch Trafford
Healthwatch Salford
Healthwatch Wigan
Healthwatch Manchester
Healthwatch Bury
Healthwatch Oldham
Healthwatch Tameside
Healthwatch Rochdale
Healthwatch Stockport
Healthwatch Bolton
Publication date
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Primary research method used
Focus group
General feedback
Interviews

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)

Details of people who shared their views

Number of people who shared their views
1200
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