Care navigation

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Summary of report content

Following discussions with NHS Halton CCG and the two GP Federations covering Halton (later the Primary Care Networks) it was agreed that it would be a good time to review the progress of Care Navigation after its first year of operation.

The online survey went live in November 2019 and ran for four weeks, during which time our staff and volunteers visited each of the GP practices and spoke with patients attending on the day. Healthwatch received 245 responses to the survey.

From the feedback and responses to our survey it would appear that patients understand the general principle and operation of Care Navigation. We found that people are largely comfortable discussing details of their condition with the GP receptionist, even though a significant number expressed disagreement with the practice in principle.

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General details

Local Healthwatch
Healthwatch Halton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Diagnosis
Written information, guidance and publicity
Integration of services and communication between professionals

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
245
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Not known
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