Care Home Life - What it's really like! Evaluation January 2020

Download (PDF 1.84 MB)

Summary of report content

Healthwatch Sunderland conducted a series of Enter and View visits to care homes in 2019. This report is a summary of their findings and highlights the good practice. The results are based on feedback from 168 residents, 185 friends and relatives and 319 staff.

The report found that staff felt they had the appropriate skills to do their job and residents had regular access to health professionals. However, there were some areas of improvement including flexibility around mealtimes and accommodating personal, cultural and lifestyle needs. Good practice was identified through the care homes, such as choice of food, reliable laundry service, and picture menus. 

The report is aimed at commissioners and service providers to support continuous improvement amongst all care home services. 

Would you like to look at:

General details

Local Healthwatch
Healthwatch Sunderland
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
672
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
No votes have been submitted yet.