Care at Home
Download (PDF 1.26 MB)Summary of report content
During 2014, Healthwatch Cornwall was made aware of a number of concerns about the commissioning, supply and administration of the process for providing care at home in Cornwall. They heard from 59 people.
A serious shortfall is perceived in the current capacity to provide care at home in Cornwall and urgent remedial action is needed to increase total capacity, and to extend the scope of care at home services.
More than 40 care providers said that they believe that current conditions in the care at home sector are fragile at best and risk serious breakdown unless substantial changes in policies, and some administrative practices, can be made quickly.
People in receipt of care desire that it is delivered by trained and experienced staff. Continuity of care is necessary and people appreciate the support provided by carers.
Despite the review of the Framework Agreement, there is still a need for more substantial, transparent and open dialogue between all of the commissioners and care providers. This will support the implementation of the declared strategy of shifting more emphasis towards providing care at home over the next five years.
This report includes recommendations of changes or investigations that should be made by some or all of the agencies involved.