Care in the Corridor at the Worcestershire Royal Hospital Survey Report
Download (PDF 1.13 MB)Summary of report content
Healthwatch Worcestershire visited Worcestershire Royal Hospital and spoke to patients using accident and emergency and medical assessment units in February to March 2017.
They spoke to 119 people being cared for in corridors and created a report. The main findings were:
- Half of the people that they spoke with had been in the corridor for more than 4 hours.
- most patients had not been given any information about being in the corridor. Many did not know the name of the person looking after them.
- Most people had not been told how long they might be waiting in the corridor. Some patients did not know why they were waiting.
- People told them that it was difficult to sleep and rest in the corridor areas because of noise and bright lighting.
They have asked the hospital to tell people what their plans are to make sure that national standards for A&E are met and when this will happen. They have also asked them to tell people what they will do about all of the improvements set out, and if they are not going to do anything why this is the case. There were 38 recommendations in all.