Brookfields School feedback report

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Summary of report content

Healthwatch Halton attended a parents coffee morning at Brookfield school on 9 October 2024 to to talk with parents and listen to their experiences of local services.

Key themes in the feedback received:

  • Long waits for CAMHS
  • CAMHS doesn't offer creative therapies
  • Families report speech and language therapies are not meeting children's needs, with delays of over a year for assessments and poor follow-up.
  • Families note the removal of funding for Augmentative and Alternative Communication Devices.
  • Families have difficulty accessing social care, with reduced overnight provision and a shortage of personal assistants.
  • Families struggle with the direct payment system.
  • Families report a two-year wait for ADHD assessments. Parents describe poor communication with the centre, including unreturned calls and lost autism assessments. There are only 2 Neurodevelopment Nurses and 2 new Neurodevelopment Assistants, insufficient for Halton’s population.
  • Parents reported long waiting times for sleep clinic assessments, which are required to obtain melatonin.
  • Wheelchair services can only be accessed through physiotherapy, causing long wait times. Lack of wheelchairs is a safety issue, especially for children with additional needs.
  • GP surgeries, A&E, and Urgent Treatment Centres are not accommodating to children with special needs, causing further distress.

 

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General details

Local Healthwatch
Healthwatch Halton
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Equipment services (including wheelchairs, incontinence, home adaptations)
General Practice (GP)
Services for people with Autism/on the Autism spectrum
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
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