Blood taking and testing services (phlebotomy) across Warwickshire
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Healthwatch Warwickshire decided to look at people's experience of blood tests after hearing a range of experiences. They undertook a survey to which 637 people responded.
7-20% of the people in each area did not book blood tests for themselves.
The majority of people we heard from in each area have regular blood tests, except for Rugby. In Rugby the majority of respondents said they do not have blood tests regularly but had had more than one this year.
Overall, in all areas, experience of booking a blood test was positive, where people expressed sentiment. A high proportion of people in each area, who expressed sentiment, found booking a blood test online to be a positive experience. There were more people in Rugby who had mixed or negative experiences when booking a blood test online.
9 people in Nuneaton & Bedworth Borough said they pay for a private phlebotomist. Some by choice, others felt they had to, mainly due to long wait times.
74 people from Rugby Borough said they waited longer than 14 days for a blood test appointment. 27 of these said their experience was negative or mixed in sentiment.
135 people from Rugby Borough said their results were not explained to them in a way they understood. 29 of these said they don’t always get an explanation about their test results.