Better Practice? A comparative review of GP practice websites across Manchester
Download (PDF 1.86 MB)Summary of report content
This is a report by Healthwatch Manchester. Healthwatch Manchester reviewed GP websites in order to compare with their previous review in 2021.
Following a look at 73 websites the results were as follows:
- Out of the 20 areas of comparison investigated, only 5 of these areas showed improvement and these were only slight
- improvements.
- Out of the 20 areas of comparison investigated, 10 of these areas showed a decrease in their scoring with 8 showing a
- significant difference.
- Out of the 20 areas of comparison investigated, 5 of these areas remained the same in their scoring.
- The key areas regarding accessibility i.e. making an appointment and navigating around the system showed a decrease in scoring.
- Statutory / Contractual compliance remain low.
- Compliance with the NHS Accessible Information Standard remains low overall.
There are recommendations in the report.
- Access to information for infection control, health and wellbeing and other language availability
- Ease of navigation around the system including making and cancelling appointments
- Compliance with the NHS Accessible Information Standard
- Compliance with all other statutory and contractual compliance e.g. an active Patient Participation Group
There are no follow up actions in the report.