Behind the care: exploring the lived experience of carers

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Summary of report content

An increase in feedback to Healthwatch Herefordshire about the realities of being a carer in Herefordshire led to the undertaking of this piece of research. They interviewed 24 carers  to explore the lived experience of carers, focusing on the personal, emotional and social aspects of caregiving. 

  • Carers talked about emotional and psychological stress caused by the stresses and anxieties of caring but also having to witness the decline in a loved one’s health or wellbeing. 
  • They also recounted physical strain and health issues – the role of a carer is often physically demanding which can lead to chronic health problems and injuries.
  • They experienced financial problems and social isolation often created from the demands of caregiving limiting their time to maintain social connections, leading to loneliness. 
  • caregivers struggle balancing their caregiving roles with other roles such as being a spouse, parent or employee. Often leading to stress. 
  • Difficulty navigating healthcare systems – having to ‘wear many hats’ or ‘tell their story more than once’ to navigate the different healthcare organisations involved, this can become overwhelming and time consuming. 
  • They found that their views or opinions weren't considered or valued by professionals. 
  • They had limited access to respite care – Herefordshire doesn’t have adequate respite services to provide temporary relief for caregiving duties.

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General details

Local Healthwatch
Healthwatch Herefordshire
Publication date
Key themes
Access to services
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Health inequality
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Respite Care

Details of people who shared their views

Number of people who shared their views
24
Does this report feature carers?
Yes
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