Bedminister pharmacy summary
Download (PDF 541.15 KB)Summary of report content
Healthwatch Bristol’s quarterly Theme for April, May and June 2017 were Primary Care, Health and Wellbeing. Healthwatch Bristol was keen to find out people’s experiences of accessing Primary Care Services in Bristol particularly, pharmacies. Healthwatch Bristol was also interested in finding out about any barriers that patients might face with when accessing primary care service so that service providers can be aware of those issues.
Healthwatch Bristol spoke with over 30 local residents about Healthwatch's role in involving the public in improving the quality of NHS and Social Care Services in Bristol. Healthwatch Bristol received 18 completed questionnaires about access to primary care services in relation to our quarterly theme.
Key themes from the comments collected included: Commentators commented on thirteen services in Bristol which were a combination of Primary Care, Secondary Care and Local Social Care Services; the general consensus of the comments and feedback received about the
services were positive; Of the 37 comments received 44% were positive 38% negative and 18% were of mixed views.
In relation to access to services, there was a mixed consensus amongst commentators, in relation to services meeting their needs, particularly in relation to waiting times to be seen by GPs and service delivery/opening times of GP practices. However, some commentators felt that some GP practices were meeting their accessibility needs as information was provided to them in an accessible format.
Treatment and care; treatment explanation and the quality of treatment received by the patient were reflected positively throughout this engagement summary. However, commentators felt that more time is needed for explanations between medical practitioners and patients during consultations but also consistency amongst GPs and GP Surgeries in relation to the length of time that is allocated to patients, who presents at the practice with a mental health condition.
Dignity and Respect; commentators highlighted their disapproval of the disrespectful nature of reception staff asking for information about their medical condition which may be deemed as confidential or private when booking appointments.
Administration; booking appointments and appointment availability, were highlighted as major issues by the majority of the commentators who feedback about their experiences of accessing primary care services in Bristol.
No recommendations were documented within the report.