Bates Green Medical Centre Feedback

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Summary of report content

In May 2026 Healthwatch Norfolk visited Bates Green Medical Centre to speak with patients about their experience with health and social care services.  They spoke to 10 people.

The report looks at:

  • The services offered by the surgery
  • Observations by Healthwatch staff about the building and facilities, including car parking
  • Feedback from patients about their care

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Parking and transport
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
10
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