August 2021 Feedback Report

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Summary of report content

Healthwatch Greenwich report on the feedback they’ve received during August 2021.  During this period, they’ve heard from 193 people.

The report includes the following themes:

  • Communication with receptionists at GP surgeries
  • Difficulties in booking appointments over the phone
  • Problems with e-Consult and digital access
  • Registration for new patients
  • Patient voice in health decisions
  • Access to BSL interpretation services
  • Poor administration
  • Access to NHS dentistry
  • BSL interpretation at opticians

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Health inequality
Accessibility and reasonable adjustments
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Optometry services/opticians

Details of people who shared their views

Number of people who shared their views
193
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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