Aspire to get involved report

Aspire is a not-for-profit social enterprise which provides care and support services to around 900 adults with learning disabilities in Leeds.

In the 2015 annual satisfaction questionnaire, clients felt they were less satisfied about the choice of key worker and their involvement in improving the service than in the previous year. At the same time carers highlighted that communication was the area which required improvement. Both clients and carers expressed that more activities should be provided.

Healthwatch Leeds was asked to work with Aspire to speak to clients and carers about their experiences of the areas which were identified. Healthwatch Leeds carried out the work independently to provide impartial information about how clients feel about the service and the areas that could be improved.

In the report the key findings from clients feedback informed; Most people know who their key worker is; the majority of clients had a say in choosing their key worker; most people want to meet and spend some time with their key worker before they start working together; feeding back their views and taking part in activities was the preferred way of being involved with Aspire; going out on trips and socialising are the most popular activities; some clients are keen to learn new skills.

In the report the key findings from carers feedback informed; Most carers know who to address any concerns to; most people we spoke to told us they received feedback about their concerns, however the quality of the feedback was felt to be inconsistent; people are interested in hearing about changes at Aspire and giving feedback however they are less likely to offer additional involvement; the carers’ newsletter is well liked as a means of communication.

The report includes 0 recommendations.