April Monthly Report

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Summary of report content

Healthwatch Northumberland report on the key issues in the feedback they received in April 2024.  During this period they heard from 145 people.

Poor communication from service providers was the most common issue reported this month. This includes patients having trouble navigating telephone systems or difficulty using online triage systems such as eConsult, at GP surgeries. 

They also had a noticeable minority of comments around the cost of accessing private podiatry and dental services.

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General details

Local Healthwatch
Healthwatch Northumberland
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Chiropody/podiatry
Dentist
General outpatients and hospital-based consultants
General Practice (GP)
Vaccination clinics, including Covid 19 vaccine

Details of people who shared their views

Number of people who shared their views
145
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