April 2023 Monthly feedback report

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Summary of report content

Healthwatch Greenwich report on the key themes in their feedback which they received in April 2023. During this period they heard from 353 people.

Key themes included:

  • GP appointments, including online systems
  • Clinical staff at GP surgeries
  • Pharmacies
  • Long waiting times in A&E
  • Outpatients

The report includes responses from providers.

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Administration (records, letters, results)
Booking appointments
Cancellation
Consent, choice, user involvement and being listened to
Medication, prescriptions and dispensing
Referrals
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
General outpatients and hospital-based consultants
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
353
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