April 2022 Feedback report

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Summary of report content

Healthwatch Greenwich reports on key themes in the feedback they have received in April 2022.  During this period they heard from 407 people.

 

The main themes covered in this report are:

 

  • GP surgery front desk staff
  • Telephone waiting times to get through to GP surgeries
  • Access to GP appointments
  • Use of e -consult and telephone consultations
  • Prescriptions
  • Vaccine and Covid-19 testing
  • Waiting times at A&E and Urgent Care
  • Elective procedures
  • Waits for phlebotomy appointments
  • Mixed experiences of maternity care
  • Information about baby clinics
  • Paediatric care
  • Communication with the local hospital

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Remote appointments and digital services
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
General Practice (GP)
Maternity care
General outpatients and hospital-based consultants
Paediatric care
Phlebotomy/blood tests
Emergency department (inc A&E)
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
407
Age group
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
No
Sexual orientation
Not known
Does this report feature carers?
Yes
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