April 2021 Feedback Report

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Summary of report content

Healthwatch Greenwich report on the feedback they received during April 2021.  During this period they received 156 responses.  The report covers the following issues:

Covid-19 vaccination – overall people have positive experiences of the vaccination centres, but some are concerned about when they will get their second dose.

GP services – whilst telephone consultations have improved access, others are concerned about long waits to get through on the phone and waiting weeks to get an appointment.  Long waits on the phone can be costly for people on low incomes. They hear that kind and patient receptionists are valued by service users, but often they have to deal with ill informed or abrupt receptionists.  If people can’t get through on the phone to surgeries, they go to A&E.  Face to face appointments are not often available and apps and video appointments not suitable for everyone.

Dentists – people in pain find it difficult to get emergency treatment and are resorting to DIY measures.

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Diagnosis
Prevention of diseases, including vaccination, screening and public hygiene
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Vaccination clinics, including Covid 19 vaccine

Details of people who shared their views

Number of people who shared their views
156
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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