Annual Report 2025/26

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Summary of report content

Healthwatch Redcar and Cleveland report on their key achievements for 2025/26.  During that period, they:

  • supported more than 1,390 people to have their say and get information about their care
  • Published 3 reports
  • Made a difference on a wide variety of topics including Listening to experiences of care
    home residents, Shaping safer hospital discharge processes and Recognising excellence through Spotlight Awards

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General details

Local Healthwatch
Healthwatch Redcar & Cleveland
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Cost and funding of services
Diagnosis
Discharge
Health inequality
Lifestyle and wellbeing; wider determinants of health
Other
Patient/resident safety
Privacy and confidentiality
Public consultation and engagement
Quality of treatment
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Assisted living/Extra Care housing services/Supported housing
Care home
Day care centre (social care)
Discharge lounge/ discharge team/ discharge to assess
General Practice (GP)
Home care/domiciliary care including personal assistants and personal budgets

Details of people who shared their views

Number of people who shared their views
1390
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