Annual report 2025/26

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Summary of report content

Healthwatch Dudley report on their key achievements in 2025/26:

  • 2642 people shared their experiences of health and social care services, helping to raise awareness of issues and improve care.
  • They published 18 reports about the improvements people would like to see in areas like GP services, Care Homes and Social Care services.
  • They made a difference on a wide variety of topics, including access to dental care and access to GPs

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General details

Local Healthwatch
Healthwatch Dudley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Cost and funding of services
Health inequality
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Assisted living/Extra Care housing services/Supported housing
Care home
Day care centre (social care)
Dentist
Emergency department (inc A&E)
Equipment services (including wheelchairs, incontinence, home adaptations)
Gender identity clinics/services
General outpatients and hospital-based consultants
General Practice (GP)
Inpatient care/General inpatients
NHS 111
PALS
Pharmacy
Screening services and testing
Services for people with a learning disability
Services other than health or social care
Social prescribing

Details of people who shared their views

Number of people who shared their views
5580
Gender
Non-binary people
Is the gender identity of people in the report the same as the sex they were assigned at birth?
No
Does this report feature carers?
Yes
Seldom heard groups
People on low incomes
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