Annual Report 2025/26

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Summary of report content

Healthwatch Richmond upon Thames report on their key achievements for 2025/26:

  • 1,770 people shared their experiences of health and social care services, helping to raise awareness of issues and improve care.
  • They published 13 reports and 2 responses to national consultations
  • They made a difference on a wide variety of topics, including the regulation of physician associates, GP practices, mental health services and inpatient care

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General details

Local Healthwatch
Healthwatch Richmond upon Thames
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Food, nutrition and catering
Privacy and confidentiality
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
General Practice (GP)
Hospital-based psychiatric care
Inpatient care/General inpatients

Details of people who shared their views

Number of people who shared their views
1,770
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