Annual Report 2024/25

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Summary of report content

Healthwatch Dudley report on their key achievements in 2024/25.  During this period, they:

  • Supported 3,324 people to have their say or helped with advice and information
  • Published 19 reports
  • Made a difference on a wide variety of topics, including hospital parking, safeguarding, GP services, choice in care homes and access to dentistry

 

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General details

Local Healthwatch
Healthwatch Dudley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Cost and funding of services
Food, nutrition and catering
Parking and transport
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting Times and lists for treatment

Methodology and approach

Primary research method used
General feedback
Mystery shopping
Observation (eg Enter and View)
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Dentist
General Practice (GP)
Mental health crisis service
NHS 111
Pharmacy

Details of people who shared their views

Number of people who shared their views
3224
Marital and civil partnership status
Not known
Types of disabilities
Yes
Types of long term conditions
Yes
Does this report feature carers?
Yes
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