Annual Report 2024-25

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Summary of report content

Healthwatch Richmond report on their key achievements during 2024/25.  During this period, they:

  • supported more than 4,100 people to have their say and get information about their care.
  • Published six reports
  • Made a difference on a variety of topics, including A&E, GP appointments and pharmacy

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General details

Local Healthwatch
Healthwatch Richmond upon Thames
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not applicable

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
General Practice (GP)
Pharmacy

Details of people who shared their views

Number of people who shared their views
4,100
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