Annual Report 2024-25

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Summary of report content

Healthwatch Kensington and Chelsea and Healthwatch Westminster set out their achievements for 2024/25 in their annual report. 

During this year, Healthwatch Kensington and Chelsea:

  • Had 489 people share their experiences of health and social care services with them
  • Provided advice and information to 3,127 people
  • Published 7 reports on improvements people would like to see in areas like intermediate care and access to healthcare, as well as Enter and View reports

During this year, Healthwatch Westminster:

  • Had 726 people share their experiences of health and social care services with them
  • Provided advice and information to 2,761 people
  • Published 11 reports on improvements people would like to see in areas such as primary mental health services for homeless communities, the cost of living and its impact on pharmacy and dental services, GP access, intermediate care services, eye care, and patient experience in secondary care.

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General details

Local Healthwatch
Healthwatch Kensington and Chelsea
Healthwatch Westminster
Publication date
Key themes
Access to services
Caring, kindness, respect and dignity
Cost and funding of services
Health inequality
Lifestyle and wellbeing; wider determinants of health

Methodology and approach

Was the work undertaken in partnership with another organisation?
No

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Dentist
General Practice (GP)
Hospital services- not stated
Pharmacy

Details of people who shared their views

Number of people who shared their views
7,103
Seldom heard groups
Homeless people
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