Annual Report 2024-25

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Summary of report content

This is an annual report by Healthwatch Enfield. The report covers 2024-2025.

The office supported more than 3,380 people to have their say and get information about their care. They employed 4 staff members, and work was supported by 20 volunteers.

Key projects included:

  • Empowering Young People through Mental Health Support.
  • Reasons people do not attend breast and cervical cancer screening.

Alongside work on enquiries and signposting, and work with volunteers.

 

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General details

Local Healthwatch
Healthwatch Enfield
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Primary research method used
General feedback
Interviews
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
3380
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