Annual Report 2024-25

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Summary of report content

This is an Annual report by Healthwatch Ealing. The report covers 2024-2025.

The office supported more than 5,411 people to have their say and get information about their care. There were 4 staff and, work was supported by 22 volunteers.

5,174 people shared their experiences of health and social care services with, helping to raise awareness of issues and improve care.

237 people came for clear advice and information on topics such as getting an advocate and finding a GP.

Key projects included:

  • Mental health
  • GP practices
  • Homelessness
  • Mental health hostels
  • Community diagnostic centres

This work was done alongside enquiry and signposting work, and volunteer work.

 

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General details

Local Healthwatch
Healthwatch Ealing
Publication date
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Integration of services and communication between professionals
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Primary research method used
General feedback
Interviews
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Care home
Community Mental Health Team (CMHT) and specialist MH services
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
5174
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