Annual Report 2023-24

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Summary of report content

Healthwatch Bury sets out its achievements for 2023/24 in its annual report.

During this year:

  • 793 people shared their experience of health and social care services with them
  • They provided 325 people with advice and information about health and care services
  • They published 3 reports
  • They’ve worked on projects aimed at hearing from all communities, supporting sexual health services, and making sure pharmacy first works locally.

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General details

Local Healthwatch
Healthwatch Bury
Publication date
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Public consultation and engagement
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Primary research method used
Engagement event
General feedback
Interviews
Observation (eg Enter and View)
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Pharmacy
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