Annual Report 2023 2024

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Summary of report content

Healthwatch Thurrock report on their achievements during the year 2023/24.  During this period:

1137 people shared their experiences of health and social care with them

3,562 people came to them for advice and information

They published two reports

They made a difference on topics including access to healthcare for refugees and asylum seekers, hospital discharge and stroke care.

 

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General details

Local Healthwatch
Healthwatch Thurrock
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Cost and funding of services
Diagnosis
Discharge
Health inequality
Integration of services and communication between professionals
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Privacy and confidentiality
Public consultation and engagement
Quality of treatment
Referrals
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
- Sea Farers
- 180 project
- Care4Calais
- Thurrock Stroke Project
Primary research method used
Engagement event

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Diagnostic centre/hub
General outpatients and hospital-based consultants
General Practice (GP)

Details of people who shared their views

Seldom heard groups
Refugees or asylum seekers
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