Annual report 2022-23

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Summary of report content

Healthwatch Norfolk sets out its achievements for 2022/23 in its Annual report.

During the year:

  • 2656 people shared their experiences f health and social care services with them.
  • They provided 471 people with advice and information about health and care services.
  • They published 56 reports.
  • They’ve worked on projects about fairer access to NHS dentistry and enhancing patient voice at GP practices.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Complaints
Health inequality
Integration of services and communication between professionals
Other
Quality of treatment
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Focus group
General feedback
Interviews
Mystery shopping
Observation (eg Enter and View)
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Assisted living/Extra Care housing services/Supported housing
Dentist
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
2656
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