Annual Report 2021/22

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Summary of report content

Healthwatch Lancashire report on their key achievements for 2021/22.  They:

  • Engaged with 14,568 people, reached 605 people from seldom-heard groups, and made 93 recommendations to improve health and social care services across Lancashire. 
  • Relaunched its Enter and View programme, producing seven reports and securing improvements in care homes, including better family contact, improved cleanliness and greater choice at mealtimes. 
  • Influenced major NHS service developments through Healthwatch Together, engaging 889 people on the New Hospitals Programme and 565 people on urgent and emergency care services. 
  • Responded to local healthcare access challenges, particularly around dentistry, providing advice and support to more than 200 people struggling to access treatment. 
  • Developed innovative projects to strengthen social care, including the Dare to Care volunteer programme, helping people gain skills, qualifications and experience for careers in care.

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Service organisation, delivery, change and closure

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Dentist
Emergency department (inc A&E)
NHS 111
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
14,568
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