Annual Report 2020/21

Healthwatch Bradford report on its key achievements for 2020/21.  it:

• Gathered feedback from over 1,000 people and published reports to ensure local experiences continued to influence health and social care services during the pandemic. 78% of recommendations from the previous year had been acted upon when reviewed. 
• Conducted a review of care home visiting during COVID-19, highlighting inconsistencies in visiting arrangements and the impact on residents' wellbeing. The findings contributed to work on a local Quality of Care Charter for care homes. 
• Investigated parents' experiences of childhood immunisations during the pandemic. Findings were used by Bradford CCG to help address falling immunisation rates and improve communications around childhood vaccinations. 
• Supported 284 people during the COVID-19 pandemic by providing up-to-date information, helping people access services, supporting the vaccine rollout and connecting residents with reliable advice and community support. 
• Provided advice and information to 460 people, helping residents navigate health and care services during a period of significant disruption and changing public health guidance. 
• Identified key public concerns around dentistry, GP services, hospital services and COVID-19 information, ensuring these issues were shared with local health and care partners.