Annual Report 2020/21

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Summary of report content

Healthwatch Cheshire West report on their achievements for 2020/21.

54 volunteers helped them to carry out their work. They employed 6 staff and received £166,992 in funding from the local authority.

They heard from 1,927 people this year about their experiences of health, social care and wellbeing.

They engaged with, supported, and provided advice and information to 20,545 people online, on social media, by email, over the telephone, and face-to-face during the COVID-19 pandemic this year.

They supported the COVID-19 vaccination process at 3 vaccination centres across 10 days

They published 30 reports about the improvements people would like to see with their health and social care, and from this, made recommendations for improvement.

The report also sets out the changes Healthwatch Cheshire West secured to the delivery of health and social care.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Health inequality
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
Diagnostic centre/hub
General Practice (GP)
General outpatients and hospital-based consultants
Other

Details of people who shared their views

Number of people who shared their views
0
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