Annual report 2020/21

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Summary of report content

Healthwatch Surrey reports on its achievements in 2020/21.

During this year they:

  • Heard from 5,078 people about their experience of health and care
  • Provided advice and information to 2,494 people
  • Engaged with and supported 13,724 people during the Covid-19 pandemic
  • Published 16 reports.

Issues they worked on during the year include:

  • Support for people on hospital waiting lists
  • Resuscitation
  • Care home visiting
  • Responding to the Covid-19 pandemic
  • Access to GPs and dentistry

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Health inequality
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Care home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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