Annual Report 2020 - 21

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Summary of report content

Healthwatch Leeds have reported on their achievements in their 2020-21 annual report. Over the course of the year they heard from 7,996 people about their experiences of health and social care. They also provided advice and information to 474 people.

Healthwatch Leeds published 18 reports about the improvements people would like to see to health and social care services. From this, recommendations about the for improvement have been made.

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General details

Local Healthwatch
Healthwatch Leeds
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Health inequality
Integration of services and communication between professionals
Lifestyle and wellbeing; wider determinants of health
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Written information, guidance and publicity

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Dentist
Diagnostic centre/hub
General outpatients and hospital-based consultants
General Practice (GP)
Other
Palliative/end of life care

Details of people who shared their views

Number of people who shared their views
7,996
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