Annual report 2020-21

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Summary of report content

Healthwatch Lambeth report on their achievements in 2020/21.

During this year, they:

  • published 9 reports about the improvements people would like to see to health and social care services. From this, they made 24 recommendations for improvement. Over a third of recommendations they made last year have been acted upon, including:
    • Better health and care provision for people with mental health conditions.
    • Improved communication between children social care and Mary Sheridan Centre.
    • Comprehensive induction program and training for social workers working with Looked After Children.
    • Care home recommissioning incorporates service users engagement in the tendering process.
    • Plan to incorporate workshop recommendations for inpatient mental health support service at Kings College Hospital.
    • Produced 6 case studies and videos For the Care Quality Commission to encourage people to have a voice and raise their concerns.
  • Spoke to 238 people in research projects about perinatal mental health, looked after children, COVID-19, Home care, and SEND & Inclusion Strategy,
  • Gave information and advice to 216 people
  • Ran virtual webinars for. 163 people

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General details

Local Healthwatch
Healthwatch Lambeth
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Adult social care, including care packages and social workers
Care home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
Did you find this attached report useful?
0
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